📦 Order Status
After dispatch you’ll receive a tracking number by email. If you didn’t receive it, please email us and include your order number.
Contact Us
Customer Support – Novaro
Questions about your order, a return or an exchange? We’re happy to help.
🔁 Exchanges & Returns
Start the process by emailing contact.novaroshop@gmail.com. After review, we’ll send you the instructions and the form (one form per product).
💳 Refunds
Refunds are issued after your return is received and inspected at our warehouse, using the original payment method.
Frequently Asked Questions (FAQ)
How long do shipping and delivery take?
Processing in 1–3 business days, estimated delivery in 7–20 business days. Variations may occur during holidays, promotions, or due to local logistics.
How do I start an exchange or a return?
Email contact.novaroshop@gmail.com. After approval you’ll receive the form and the return address.
Is shipping free?
Yes. We offer free shipping for all orders. Return shipping costs are paid by the customer.
How can I reach support?
Write to contact.novaroshop@gmail.com anytime and include your full name and order number.